Surface Water Drainage Officers

31 March 2026
District Council have appointed new Surface Water Drainage Officers, supporting ongoing work on surface water management and community resilience.
They will focus on practical, on‑the‑ground inspection and engagement, including:
Proactive land drainage inspections
Investigating drainage issues reported to the Council
Advising residents and riparian owners on watercourse maintenance
Supporting the Flood and Water Management Officer with investigations
Providing a visible, rapid presence within communities
Key Areas of Work
1. Actions
Working with parish and town councils to gather local insight
Walking watercourses to identify issues affecting flow
Recording findings and undertaking monitoring
Carrying out initial and follow‑up investigations to support enforcement
2. Community Engagement
Acting as a point of contact for residents, parish/town councils and members
Working with partners to resolve drainage concerns
Promoting good land drainage maintenance
3. Problem Solving
Listening to concerns and identifying likely causes
Working with partners and landowners to find solutions
Using strong interpersonal skills to support positive outcomes
They will be a visible presence across South Norfolk and key points of contact for early engagement on drainage matters. Their work also supports the Norfolk Strategic Flood Alliance’s education and awareness initiatives to improve community resilience.
If you have drainage concerns or wish to share local insight, contact: surfacewaterdrainage@southnorfolkandbroadland.gov.uk
